Privacy Policy

1. Introduction

FM Guest Lodge ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fmlodges.com or stay at our lodge located at 49 Randpark Drive, Randpark Ridge, Johannesburg, South Africa.

2. Information We Collect

We may collect information about you in various ways, including:

• Personal Data: Name, email address, phone number, and postal address when you contact us or make an enquiry.
• Enquiry Information: Preferred dates, room preferences, number of guests, and special requests shared with our team.
• Communication Data: Any correspondence you send to us via email, phone, WhatsApp, or contact forms.
• Website Usage: We use Google Analytics to collect anonymous data about how visitors use our website.

3. How We Use Your Information

We use the information we collect to:

• Process and manage your accommodation bookings
• Communicate with you about your reservation and stay
• Send you promotional emails and newsletters (with your consent)
• Respond to your enquiries and provide customer support
• Improve our website and services
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third parties who assist us in operating our website and business
• Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing of your information
• Withdraw consent for marketing communications

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our site. You can disable cookies in your browser settings, but this may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.